Terms of Service

Last updated: March 8, 2026

These Terms of Service ("Terms") govern your access to and use of the Knowster service, including the website at knowster.chat, the embeddable AI chatbot widget, dashboards, APIs, and all related services (collectively, the "Service"). By accessing or using the Service, you agree to be bound by these Terms.

In these Terms, "Knowster," "we," "us," and "our" refer to the operator of the Knowster service. "Customer" or "you" refers to any person or entity that registers for an account or uses the Service.

1. Description of Service

Knowster is a software-as-a-service (SaaS) platform that provides an AI-powered chatbot widget for websites. Customers embed the Knowster widget on their websites to offer automated conversational assistance to their visitors. The Service includes:

• An embeddable chatbot widget that uses artificial intelligence to generate responses to visitor questions.
• A dashboard for managing chatbot configuration, knowledge bases, lead capture data, and analytics.
• Lead capture functionality that collects visitor contact information.
• Analytics on widget usage and visitor interactions.

2. Account Registration and Responsibilities

2.1 Registration

To use the Service, you must create an account by providing accurate and complete information. You must be at least 18 years of age (or the age of majority in your jurisdiction) to create an account.

2.2 Account Security

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must notify us immediately at support@knowster.chat if you suspect any unauthorized use of your account.

2.3 Accurate Information

You agree to keep your account information accurate and up to date. We may suspend or terminate accounts with materially inaccurate information.

3. Acceptable Use Policy

You agree to use the Service only for lawful purposes and in accordance with these Terms. You must not:

• Use the Service for illegal activities, including but not limited to fraud, harassment, defamation, or distribution of illegal content.
• Embed the widget on websites directed at children under 13 without implementing appropriate safeguards in compliance with COPPA and applicable child protection laws.
• Use the chatbot to provide or replace professional advice in medical, legal, financial, or other regulated fields where reliance on AI-generated content could cause harm.
• Attempt to reverse-engineer, decompile, or extract source code, algorithms, or models from the Service.
• Interfere with or disrupt the Service, its servers, or connected networks.
• Transmit malicious code, viruses, or any harmful software through the Service.
• Exceed reasonable usage limits or use the Service in a way that degrades performance for other Customers.
• Resell, sublicense, or redistribute the Service without our prior written consent.
• Upload content that infringes on the intellectual property rights of any third party.

We reserve the right to suspend or terminate accounts that violate this policy, with or without prior notice.

4. AI-Generated Content Disclaimer

• AI responses are not professional advice. They should not be relied upon as a substitute for professional medical, legal, financial, or other expert advice.
• You (the Customer) are responsible for reviewing and configuring your chatbot's knowledge base to minimize inaccurate responses.
• You are responsible for informing your website visitors that they are interacting with an AI chatbot, not a human.
• Knowster is not liable for any decisions made or actions taken by anyone based on AI-generated responses.

5. Intellectual Property

5.1 Our Intellectual Property

The Service, including its software, design, features, documentation, and branding, is owned by Knowster and protected by applicable intellectual property laws. These Terms do not grant you any ownership rights in the Service. You receive a limited, non-exclusive, non-transferable, revocable license to use the Service in accordance with these Terms.

5.2 Your Content

You retain ownership of all content you provide to the Service, including knowledge base content, configurations, and branding assets ("Customer Content"). By uploading Customer Content, you grant us a limited license to use, process, and display it solely for the purpose of providing the Service to you.

5.3 End User Content

Chat messages and data submitted by your website visitors through the widget are processed and stored as part of the Service. You, as the data controller, are responsible for ensuring you have the necessary legal basis to collect and process this data.

5.4 Feedback

If you provide us with suggestions, feature requests, or other feedback, we may use it to improve the Service without any obligation or compensation to you.

6. Payment Terms and Refunds

6.1 Pricing and Billing

Certain features of the Service require a paid subscription. Pricing is displayed on our website and may change with 30 days' prior notice. Payments are processed through Stripe, Inc. and are subject to Stripe's terms of service.

6.2 Subscription Renewal

Paid subscriptions renew automatically at the end of each billing cycle (monthly or annual) unless you cancel before the renewal date. You can cancel your subscription at any time through your account dashboard.

6.3 Refunds

We offer a refund for the current billing period if you cancel within 14 days of your initial purchase or upgrade. After that period, payments are non-refundable, but you will retain access to the Service until the end of your current billing cycle. We may make exceptions on a case-by-case basis at our discretion.

6.4 Taxes

All fees are exclusive of applicable taxes. You are responsible for any sales tax, VAT, or other taxes imposed by your jurisdiction.

7. Data Processing

7.1 Roles

With respect to personal data of your website visitors collected through the Knowster widget:

• You (the Customer) are the data controller — you determine the purposes and means of processing visitor personal data.
• Knowster is the data processor — we process visitor personal data on your behalf and in accordance with your instructions as implemented through the Service.

7.2 Your Obligations as Data Controller

As the data controller, you are responsible for:

• Providing appropriate privacy notices to your website visitors regarding the use of the Knowster widget.
• Obtaining any necessary consent from visitors before collecting their personal data through the widget.
• Ensuring your use of the Service complies with all applicable data protection laws, including GDPR and CCPA where applicable.
• Responding to data subject access requests from your visitors, with our reasonable assistance.

7.3 Our Obligations as Data Processor

We will:

• Process visitor personal data only as necessary to provide the Service and as described in our Privacy Policy.
• Implement appropriate technical and organizational security measures.
• Notify you without undue delay upon becoming aware of a personal data breach affecting your visitor data.
• Assist you in responding to data subject requests and in meeting your compliance obligations, upon reasonable request.
• Delete or return visitor personal data upon termination of your account, subject to our data retention policy.

7.4 Sub-processors

You acknowledge and agree that we may engage third-party sub-processors (as listed in our Privacy Policy) to assist in providing the Service. We will maintain a current list of sub-processors and notify Customers of any material changes.

8. Limitation of Liability

8.1 Cap on Liability

Our total aggregate liability to you for any and all claims arising out of or relating to these Terms or the Service shall not exceed the total amount of fees you paid to Knowster during the twelve (12) months immediately preceding the event giving rise to the claim. If you have not paid any fees, our maximum liability shall not exceed fifty US dollars (US $50).

8.2 Exclusion of Damages

In no event shall Knowster be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, loss of data, loss of business opportunities, or reputational harm, regardless of the cause of action or the theory of liability, even if we have been advised of the possibility of such damages.

8.3 Specific Exclusions

Without limiting the foregoing, we are not liable for:

• Any inaccurate, misleading, or harmful AI-generated content delivered through the chatbot.
• Any actions taken by third parties (including your website visitors) based on chatbot responses.
• Service interruptions, downtime, or data loss beyond our reasonable control.
• Any loss resulting from your failure to maintain adequate security of your account credentials.

9. Indemnification

You agree to indemnify, defend, and hold harmless Knowster and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to:

• Your use of the Service or any violation of these Terms.
• Your Customer Content or the content of your website.
• Your violation of any applicable law or regulation.
• Any claim by a third party (including your website visitors) related to data you collected through the Service.
• Your failure to provide adequate privacy disclosures or obtain necessary consents from your website visitors.

10. Termination

10.1 Termination by You

You may terminate your account at any time by using the account deletion feature in your dashboard or by contacting us at support@knowster.chat. If you are on a paid subscription, cancellation takes effect at the end of the current billing cycle.

10.2 Termination by Us

We may suspend or terminate your account immediately, with or without notice, if:

• You breach any provision of these Terms.
• Your use of the Service poses a security risk or may cause harm to other Customers or third parties.
• We are required to do so by law.
• We discontinue the Service (with at least 30 days' notice where practicable).

10.3 Effect of Termination

Upon termination:

• Your right to use the Service immediately ceases.
• We will retain your data for 30 days to allow for data export, after which it will be permanently deleted in accordance with our Privacy Policy.
• Sections 4, 5, 8, 9, and 12 shall survive termination.

11. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

We do not warrant that the Service will be uninterrupted, error-free, or secure, or that any defects will be corrected. We do not warrant the accuracy, completeness, or usefulness of any AI-generated content.

12. Governing Law and Dispute Resolution

12.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Wyoming, United States of America, without regard to its conflict-of-laws principles.

12.2 Dispute Resolution

Any dispute arising out of or relating to these Terms or the Service shall first be addressed through good-faith negotiation. If a dispute cannot be resolved through negotiation within 30 days, either party may bring the dispute before the courts of the State of Wyoming.

12.3 Class Action Waiver

To the extent permitted by law, you agree that any dispute resolution proceedings will be conducted on an individual basis only, and not as a class, consolidated, or representative action.

13. Changes to These Terms

We reserve the right to modify these Terms at any time. When we make material changes, we will:

• Update the "Last updated" date at the top of this page.
• Notify active Customers by email at least 15 days before the changes take effect.
• Post a notice on our website.

Your continued use of the Service after the effective date of any changes constitutes your acceptance of the updated Terms. If you do not agree with the changes, you must stop using the Service and close your account.

14. General Provisions

• Entire Agreement: These Terms, together with our Privacy Policy, constitute the entire agreement between you and Knowster regarding the Service.
• Severability: If any provision of these Terms is found to be unenforceable, the remaining provisions shall remain in full force and effect.
• Waiver: Our failure to enforce any provision of these Terms shall not be construed as a waiver of that provision or the right to enforce it in the future.
• Assignment: You may not assign your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations without restriction.
• Force Majeure: We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including natural disasters, war, terrorism, strikes, government actions, internet or infrastructure failures, or pandemics.

15. Contact Us

If you have questions about these Terms, please contact us:

Knowster
Email: support@knowster.chat
Website: knowster.chat